1 – We provide you with VPN services to secure your Internet connection, prevent your ISP from gathering your information,  and to unblock websites.

2 – We do not throttle or limit this connection in any way.

3 – There is no limit on how much you use it.

4 – Only two connections, per user ID, are allowed onto the service at any given time. However, you may install the software on as many of your devices as you wish.

5 – Our basic product provides service via OpenVPN. Any device that supports OpenVPN can be connected to the network. You can also use our IKEv2 and L2TP services for devices such as iPhone and iPad and Android based phones and tablets.  We also offer WireGuard VPN service standalone or included in premium service plans.

6 – We do not record or log any of your data. See our Privacy Policy

7 – Using our service for any unlawful purpose is strictly prohibited. We are a USA-based company. Should you engage in any activity that violates US federal, state or local laws, you are in violation of the terms of service. This includes, but is not limited to, sending SPAM emails, using our servers in relation to various click fraud schemes and/or downloading or distributing copyright protected material where such activities are illegal.

8 – We will not sell, or in any way provide to anyone else, your personal user information with the exception of matters where designated by law to comply with a judicial proceeding, court order, or subpoena.  However, since we keep no logs the only information we can provide is your purchase information if you used a credit card. If you use Bitcoin for payment we have nothing but an email address to provide.

9 – Your use of the service represents your agreement to all of these terms.

Refunds: We guarantee that the Personal VPN related services will work on your computer and allow you access to our VPN servers. If you are unable to connect and, after sufficient information has been provided, we still cannot resolve the issue for you — we will refund your payment. Once you are using the service there are no refunds. For dedicated server orders there are no refunds once the server has been ordered. No other refunds are available.

If you have questions regarding your service you can email us at info@surfbouncer.com