After ordering, you will receive an email within a few hours (or sooner) with your SurfBouncer user name and password. Please be patient. Many times it takes a few hours for the transaction to clear the credit card processor, especially for overseas orders. Also, due to constant attempts to use fraudulent credit cards to get on the VPN, we manually verify each order.
Note: Orders are processed between 6:00 AM to Midnight (6:00 and 24:00 hours) US Pacific time (GMT - 8). If you are ordering during the hours that our order processing department is closed, rest assured that your order will be processed first thing in the morning.
If you are using an automated spam protection system that requires verification be sure to add our domain (surfbouncer.com) to your white list. If you do not receive your user credentials within a few hours check your spam box in case it was erroneously put there. If it's not there send us an email.
The default locations for downloads on the Mac is the 'Downloads' folder. If your machine is set to default, go to Finder / Your User Name / Downloads and drag the file to the desktop
Double-click 'SurfBouncer-Tunnelblick' to start the installation
This screen will appear. Double-click 'Tunnelblick'
2) Close the above window & click 'Open' on this screen
3) If the screen below pops up -- enter your Mac user name and password
4) You will see this 'Installation succeeded' screen -- click 'Launch' to start Tunnelblick
4a) If you see the screen below come up click on 'Always Allow'. It will ask it twice. Once to allow Tunnelblick to use the Mac keychain for the user name and once to save the password.
5) Click on the Tunnelblick icon as shown in the image below
Check to see if the configurations are showing
If not, click on the icon and select 'Quit'
Restart Tunnelblick and you will see the following connection options when you click on the Tunnelblick icon
Once installation is complete, this is where you will connect on a daily basis
6) Select one of the options above to log in (see a description of the various options at the bottom of the page)
Your Mac will ask for your Mac user name and password to allow Tunnelblick to connect (this will only occur the first time or if there is a software update for any given connection)
Next it will ask for your SurfBouncer user name and password
If you do not want to keep re-entering your user credentials, check the 'Save In Keychain' box to save it
The Tunnelblick icon will flash while it is connecting
You are connected when it turns from gray to white
IMPORTANT: Always log out from your current connection in Tunnelblick before trying to switch to a different connection
Having more than one connection active at a time will result in disconnects and poor performance
When looking at the Tunnelblick drop down, make sure only your current connection has a mark next to it
Below is the 'Details' screen from the Tunnelblick menu
If you wish to have a certain connection always log in upon launching Tunnelblick, select the connection from the tabs at the side and then check the 'Automatically connect' box
Only do this for 1 connection option
The default for Tunnelblick is to have the 'Monitor Connection' box checked which causes the network connection to be monitored for changes
If Tunnelblick detects a change to DNS settings, the connection will restart and log in again
Uncheck this box if you are seeing repeated and unnecessary restarts
When requesting support for a VPN issue please send a log as shown on this page to facilitate a faster solution
After installation and launching Tunnelblick, you will see these default connection options:
USA East- Connects you to our main USA servers on the East coast
USA Central- USA connection optimized for video sites such as Hulu -- servers in Central USA
USA West - Servers in California
Canada - Provides Canadian access and IP address
Cyprus - Access to servers and IP addresses in Cyprus
Germany - Access to German servers and IP addresses
Hong Kong- Access to Hong Kong servers and IP addresses
India- Access to servers and IP addresses in India
Ireland - Provides access to Ireland with a Irish IP address
Japan - Provides access to Japan with a Japanese IP address
Malaysia- Provides access to Malaysia with a Malaysian IP address
Netherlands - Access to Netherlands servers and IP addresses
Panama - Access to Panama servers and IP addresses
Singapore - Asian access with servers and IP address from Singapore
Special UK- UK server for use in locations where regular connections drop or are slow
Special East - USA East coast server for use in locations where regular connections drop or are slow
Special Mid - USA Midwest server for use in locations where regular connections drop or are slow
Special West - USA West coast server for use in locations where regular connections drop or are slow
UK - This option will connect you to our servers in the UK and provide a UK IP address
256 AES - Special server that uses 256 bit AES encryption
TCP Options - Uses TCP protocol to bypass some firewall blocks in various countries. Use these when other connections are blocked or are slow.
If you wish to manually install the configuration files or use a different version of Tunnelblick instead of using this automated installer see this page
If you are using a version of Tunnelblick prior to version 3.0 beta 22, please see these pages for setup instructions
If you have any issues or questions setting up Tunnelblick, unblocking web sites or connecting, please email us at firstname.lastname@example.org