SurfBouncer was founded by a group of technology veterans with decades of experience. They have managed and designed large networks for several Fortune 500 companies, Government agencies and the well known names in the enterprise and service provider industries. Our company and offices are virtual and span several times zones. We don't have fixed offices and we don't have a call center. These are expenses and complexities we don't need in order to provide world class service. We have multiple VPN servers around the world and offer the largest selection of products and features of any VPN provider. Instead of trying to figure out how to decorate our fancy offices, we prefer to spend the time optimizing the service and thinking of new ideas.
A few people have told us that since we don't have a call center and a physical address they would not buy from us. All we can respond to that is "that's your choice". However we'd like to point out that Enron, Madoff, and other big name companies with lots of phones, secretaries, high profile, well-known executives and big shiny offices were perfectly capable of cheating their customers. Being able to call or stop by and say hello really doesn't make a company more reliable. Virtual companies that have no brick and mortar presence are very common these days and will become even more so in the future.
Orders and technical support requests are handled between the hours of 6:00 AM and 12:00 AM (6:00-24:00) US Pacific time, 365 days a year. If you are ordering or have questions during the hours in which our offices are closed, rest assured that your order or question will be processed first thing in the morning.